Shipping policy

Shipping Policy
Alankaras
Effective Date: ____________________
Last Updated: ____________________
1. Order Confirmation & Processing
Upon successful payment, you will receive an order confirmation via email/SMS.
Standard Products: Dispatched within 2–4 business days.
Made-to-Order / Handcrafted Pieces: 5–10 business days depending on design complexity.
Business days exclude Sundays and public holidays. Customers will be informed in case of
unforeseen delays.
2. Shipping & Delivery Timelines (India)
Estimated delivery timelines from dispatch:
Metro Cities: 3–5 business days.
Non-Metro Locations: 5–8 business days.
Remote Areas: 7–10 business days.
Delivery timelines are indicative and may vary due to force majeure events.
3. Shipping Charges
Free shipping on orders above ■____________.
Standard shipping charges (if applicable) are clearly displayed at checkout.
No hidden charges are levied beyond what is displayed during checkout.
4. Title & Risk of Loss
Ownership of products transfers to the customer upon full payment.
Risk of loss transfers upon delivery of the product to the shipping carrier.
5. Tracking & Communication
Once dispatched, customers will receive courier details and tracking ID.
For assistance:
Email: support@alankaras.com
Location: Pune, Maharashtra, India
6. Delivery Attempts & Address Accuracy
Customers are responsible for providing accurate shipping information.
If delivery fails due to incorrect details or refusal, re-shipping charges may apply.
7. Damaged Shipments
If your package arrives damaged:
1. Do not discard packaging.
2. Record an unboxing video from seal opening.
3. Notify us within 48 hours of delivery at support@alankaras.com.
Claims reported after 48 hours may not be eligible for replacement.
8. Delays Beyond Control (Force Majeure)
Alankaras shall not be liable for delays arising from natural disasters, governmental restrictions,
strikes, logistics disruptions, or public emergencies.
9. Cancellation Before Dispatch
Orders may be cancelled before dispatch by contacting customer support.
Once dispatched, cancellations are governed by our Return & Refund Policy.
10. Compliance & Transparency
In accordance with Consumer Protection (E-Commerce) Rules, 2020:
• Complete pricing is displayed before checkout.
• Shipping charges are disclosed transparently.
• Estimated delivery timelines are provided.
Grievance Officer: ____________________
Email: grievance@alankaras.com
Response Time: Within 48 business hours.
A Final Note
At Alankaras, we believe luxury is not just how something looks — but how it arrives. Every piece is
carefully inspected, wrapped with intention, and dispatched with responsibility.